We upgraded our request process! If you’d like to use the Internet to request your NCTUE by Equifax Disclosure Report, go to SpecialScores.com. If you want to submit your request by telephone or mail, read below for instructions.
Background about the NCTUE Disclosure Report from the National Consumer Telecommunications & Utilities Exchange (NCTUE)
The National Consumer Telecommunications & Utilities Exchange (NCTUE) is a consortium of over 70 member companies from the telecommunications, utilities and pay TV industries that serves as a credit data exchange service for its members.
Holding over 400 million total accounts and 200 million consumer records, NCTUE provides information to its members regarding the credit risk of their current and potential customers. The National Consumer Telecommunications & Utilities Exchange (NCTUE) is managed by Equifax.
The National Consumer Telecommunications & Utilities Exchange (NCTUE) collects information on new telecom and utility connect requests, account and payment histories, defaults, and fraudulent accounts associated with telecommunications, Cable/ Pay TV, and utility (electric, gas, water) services to help companies in the telecommunications and utility industries identify high risk consumers.
We’re finding that a lot of phone carriers — even some of the larger ones — are relying on NCTUE for credit checks. Phone carriers, utilities, power, water, cable, any of those. They’re all starting to use this more.
The National Consumer Telecommunications & Utilities Exchange (NCTUE) has signed a Contractor Services Agreement with Equifax to support and manage the NCTUE database through August, 2020. Under the agreement, Equifax will continue delivering NCTUE products and services, including member and non-member products such as: ADRS (Alternative Data Risk Score), XRS (Exchange Risk Score) and fraud solutions.
The Equifax-managed database helps telecommunications, pay TV and utility companies to manage their consumer credit risk by using the customer insights in the database to better evaluate potential exposure, such as the likelihood of timely payments. In turn, alternative scoring methods assess risk and help millions of unbanked and underbanked consumers in good financial standing to access credit services through telecommunications utility and pay TV payment histories.
“Now going on 20 years as an alternative data source to traditional credit files, the NCTUE does a formidable job of providing enhanced insights for telecom, pay TV and utility companies through the use of alternative consumer insights,” said Bill Brito, VP of Communications and Utilities Exchange Leader, USIS Programs & Exchanges, Equifax. “We look forward to seeing how our partnership will evolve over the next five years as alternative data scoring continues to become mainstream in determining credit risks.”
How do I contact NCTUE by Equifax to request my report?
This membership of companies collects information on new telecom and utility connect requests, account and payment histories including delinquencies and charge-offs, associated with telecommunications, pay TV, and utility (electric, gas, water) services to help companies in these industries manage customer relations.
Contact NCTUE by mail:
NCTUE Disclosure Report
P.O. Box 105161
Atlanta, GA 30348
Contact NCTUE by telephone: 1-866-349-5185
Frequently Asked Questions (FAQ’s) about the National Consumer Telecommunications & Utilities Exchange (NCTUE)
Q. WHAT ARE NCTUE DATA REPORTS AND DISCLOSURE REPORTS?
A. The NCTUE data report is a record of all telecommunication, pay TV and utility accounts reported by exchange members, including information about a consumer’s account history, unpaid closed accounts and customer service applications. This information is used by other telecommunication, pay TV and utility service providers, who are members of the exchange, to assist them in the decision to extend services. The NCTUE Disclosure Report is the disclosure to a consumer of the information contained in his or her data report.
Q. WHO REQUESTS THE DEPOSIT OR FEE FOR SERVICE?
A. Telecommunication, Cable/ Pay TV and utility service providers make their own decisions on whether or not a deposit for service is required from the consumer.
Q. HOW CAN I CORRECT OR DISPUTE INACCURACIES IN MY NCTUE DATA REPORT?
A. If you believe that any item of information contained in your NCTUE Disclosure Report is incomplete or inaccurate, notify us directly and we will investigate the matter with the source that provided the information, free of charge. Complete and return the Research Request form included in the disclosure report and provide details of the information you believe is inaccurate. For disputes by telephone, a telephone number has been provided to initiate disputes on your data report (must have copy of your current data report).
Based on the results of the investigation, the NCTUE will either update the current status of the disputed information (which may include letting you know if the furnisher of the information verified it was reported correctly) or delete the item from your data report. If the information that you have disputed has been verified as accurate by the service provider, it will remain on your data report, but you may add a statement of explanation to your data report. You may also work to resolve the dispute directly with the service provider who is the source of the information in question.
Q. WHAT IS NCTUE AND WHAT IS ITS RELATIONSHIP TO THE EXCHANGE SERVICE CENTER?
A. NCTUE is a credit reporting agency whose membership is comprised of companies that provide services (telecommunications, pay TV, and utilities) and report and share data relative to their customers’ account to aid in risk management. NCTUE maintains data such as payment and account history reported by its members. The Exchange Service Center is a third-party contractor of NCTUE and provides services to consumers on behalf of NCTUE.